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Member Web Services gives you special online tools that help you take
a more active role in your health care. You choose your own user ID
number and password, so only you have access to your account information.
Manage My Account
Member Web Account
CONNECTION Vision powered by EyeMed
Health Advice Line
GEHA Health Toolbox
- Health Rewards
- Health Assessment
- Personal Health Record
Provider Search - Complete
Print Member ID Card
Request Address Change
We'll use the email address you provide to send GEHA plan materials to you each Open Season;
for more information, click Going Green.
Manage My Account
Update your Member Web Services contact information or change your Member Web Services user ID or password.
Member Web Account
GEHA web accounts give authorized users online access to GEHA claims and eligibility information.
When you make a claims inquiry, you will see a list of your plan claims processed by GEHA. Click on an individual claim to view the online version of a GEHA explanation of benefits (EOB) form. The claim detail includes the date of service and the dollar amounts for charges and benefits. Click for a claim detail demonstration.
When you make an eligibility inquiry, you will see a list of the GEHA health and dental plans that provide benefits to the patient. Click on the plan description to get a summary of benefits and check amounts applied toward calendar-year deductibles and out-of-pocket maximums. Click for a medical plan detail demonstration.
CONNECTION Vision powered by EyeMed
After you log in to Member Web Service, you can click on "CONNECTION Vision powered by EyeMed" to go to the secured EyeMed website with your account information. Once there, you can research what your vision benefits are and how to use them, locate a vision provider, check claim status, print an ID card, download an out-of-network claim form, see answers to common questions about your vision plan and much more.
Health Advice Line
Call (888) 257-4342 to speak with a registered nurse or to access the Health Information Library - any time, 24 hours a day. Please have your member ID number available when you call. If you're calling GEHA Health Advice Line from outside the United States, call collect at (709) 835-8243. The nurse can help you understand your symptoms and determine appropriate care for your needs. For example: Do you need emergency care? Should you make an appointment with your physician? Are there self-care techniques that you can apply at home? When you call the GEHA Health Advice Line, you can also choose to listen to recorded messages on more than 1,000 health topics.
GEHA Health Toolbox
Choose from an assortment of website tools that can help you on your way to a healthier lifestyle.
- The GEHA Health Rewards program, which allows you to earn rewards for you for activities to improve your health, including completion of the Health Assessment (described below).
(Note: As of January 1, members will sign in directly to the Onlife Health website
for the Health Rewards program. If you do not remember your login credentials, please click for instructions on how to reset your password.
If you are registering for Health Rewards for the first time, click Get Started. When prompted to enter a key code, type GEHA and click submit.)
- A Health Assessment that helps you learn what you're doing right and what you need to work on to be healthier. You'll answer questions about your medical history, your current health, your diet and physical activities, your preventive health care practices and more. When you complete the Health Assessment, you get an instant personal wellness report that will include your "good habits" score, your health strengths and opportunities for risk reduction.
- A Personal Health Record, which includes your personal health record information, to keep track of your health data, such as allergies, immunizations, medications, surgeries, health conditions and diseases. You should also include emergency contact information. GEHA will automatically update your Personal Health Record with your claims data. Your Personal Health Record belongs to you; only you can authorize its release to others. Privacy and security are assured by adherence to HIPAA industry standards for user names, passwords and encryption
Provider Search - Complete
GEHA members can access the Provider Search - Complete. Use this tool to get a list of providers in your area and get full access to HealthGrades cost and quality data.
Physician Information
Although choosing a physician is one of the most important decisions we make, many people select only according to name and location. Let HealthGrades help you view the following critical quality measures.
- Board certifications
- Education
- Specialty training
- Cost information
Hopsital Quality Guide
HealthGrades rates and compares hospitals for more than 90 specific medical conditions and procedures. You can view the following information on individual hospitals, or make comparisons between hospitals you may be considering:
- Clinical services
- Patient safety
- Safe practices
- Appropriate care
- Overall quality rating
Print a Temporary Member ID Card
Use this exclusive feature if you need an extra copy of your GEHA ID card for a family member, or if you've misplaced your own ID card. This temporary ID card expires in 30 days after printing. If you need a new permanent ID card, please call customer service at (800) 821-6136 or email at cs.geha@geha.com and request a new member ID card.
Request Address Change
Request an update to your name, address or other contact information for your GEHA health plan or dental plan to make sure that explanation of benefits (EOB) forms and other GEHA information reaches you in a timely manner. Complete the online request form and submit. Note: GEHA will review your request for verification before implementing the change. The change is not immediate.
GEHA Member Web Services accounts are protected from access by unauthorized users. For more information, see the GEHA Privacy Policy.
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