Quality & Accreditation
GEHA is focused on providing quality service to our members, clients and business partners. The accreditation process is one way that GEHA ensures our commitment to quality. Accreditation is a framework to improve business processes through benchmarking GEHA against national and industry recognized standards.
AAAHC health plan accreditation
GEHA holds health plan accreditation with the Accreditation Association for Ambulatory Health Care (AAAHC).
URAC Dental Network
GEHA holds URAC Dental Network accreditation for its proprietary dental network, the Connection Dental® Network.
CAQH Committee on Operating Rules for Information Exchange (CORE®) certification
GEHA has received a CAQH CORE® health plan certification seal and is now exchanging electronic administrative data in compliance with the CORE rules.
GEHA's Quality Management Program
GEHA maintains a Quality Management Program that promotes objective and systematic measurement, monitoring, and evaluation of services and implements quality-improvement activities based on findings. GEHA’s Quality Management Committee meets quarterly to review key measurements such as customer service, member satisfaction and member appeals. The Quality Management Committee also evaluates the effectiveness of ongoing quality-improvement projects.
GEHA puts a strong emphasis on maintaining the quality of all program throughout our organization.