Telehealth
GEHA medical members get 24/7 virtual access to doctors, dermatologists and behavioral health therapists.
All GEHA medical members are eligible for telehealth visits powered by MDLIVE. Activate your MDLIVE account online or by calling 888.912.1183.
- Consult with a board-certified doctor by phone, secure video or MDLIVE app — anytime, from anywhere. Licensed behavioral health therapists are also available via secure video by appointment during normal business hours.
- Average wait time is less than 10 minutes to see a state-licensed, board-certified physician averaging 15 years of practice experience.
- Your covered dependents are also eligible. Pediatricians are available 24/7 to serve your youngest family members.
MDLIVE is designed to handle non-emergency medical conditions and behavioral health issues and can often substitute for a doctor’s office, urgent care center or emergency room visit. Telehealth visits are not intended to replace your primary care doctor or to be used in life-threatening emergencies. In case of a life-threatening emergency, dial 911 immediately. E-prescriptions can be sent to your local pharmacy (if required) for medical conditions. MDLIVE doctors can prescribe many types of medications, but they cannot prescribe controlled substances.
How much do non-emergency medical consultations cost?
| You pay | |
|---|---|
| Elevate, Standard, Elevate Plus and High medical members | $0 |
| Medicare primary members | $0 |
| HDHP members | |
| Have not met your deductible | 100% of the plan allowance |
| Have met your deductible | You will be charged by MDLIVE, but GEHA will then reimburse you 100% of the plan allowance. |
How much do behavioral health consultations cost?
| You pay | |
|---|---|
| Elevate, Standard, Elevate Plus and High medical members | $0 |
| Medicare primary members | $0 |
| HDHP members | |
| Have not met your deductible | 100% of the plan allowance |
| Have met your deductible | You will be charged by MDLIVE, but GEHA will then reimburse you 100% of the plan allowance. |
Covered conditions:
Non-emergency
- Acne
- Allergies
- Cold/Flu
- Constipation
- Cough
- Diarrhea
- Ear problems
- Fever
- Headache
- Insect bites
- Nausea/Vomiting
- Pink eye
- Rash
- Respiratory problems
- Sore throats
- Urinary problems/UTI
- Vaginitis
Behavioral health
- Addictions
- Bipolar disorders
- Child and adolescent issues
- Depression
- Eating disorders
- Gender identification
- Grief and loss
- Life changes
- Men's health
- Panic disorders
- Parenting
- Postpartum depression
- Relationship and marriage
- Stress
- Trauma and PTSD
- Women's health
*MDLIVE physicians may not treat any children with urinary symptoms. Parents/guardians will be required to complete a different medical history disclosure form for children under the age of 36 months before making an appointment with an MDLIVE physician. Children under 36 months who have a fever must be seen in person by a local pediatrician, child-friendly urgent care center or emergency department for clinical evaluation and care.