Members and Providers: G.E.H.A Member ID cards have been updated for 2025. Please use the updated ID number for services and claims.

Medical and Dental Providers: Beginning 4/24/25 there is an updated authentication process for the provider portal. Learn more.

Update: If you have questions on the Feb. 2024 Change Healthcare (CHC) cybersecurity incident, view the CHC HIPAA Substitute Notice or call 1-866-262-5342.

G.E.H.A will be closed in observance of the Memorial Day holiday on Monday, May 26. We will reopen at 8 a.m. Eastern time on Tuesday, May 27.

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Authorizations/Precertifications

G.E.H.A, like other federal medical plans, requires providers to obtain authorization before some services and procedures are performed.

For Providers – To submit an authorization or for more information and help with authorizations, please access the Provider portal

For Members – For more information and help with authorizations, please access the MyGEHA member portal

Additional information regarding G.E.H.A authorizations can be found using the links below:

Authorizations for HDHP, Standard and High Option members

Take me to Authorizations for HDHP, Standard and High Option Members

Authorizations for Elevate/Elevate Plus members

Take me to Authorizations for Elevate/Elevate Plus Members

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Explore some frequently asked questions about obtaining prior authorization

FAQs

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G.E.H.A plans are packed with the extra features and benefits federal employees want most.

Visit the G.E.H.A formulary to learn about the coverage and costs for your prescriptions.

We have 1.7 million providers in our national network — plus worldwide coverage for access to health care while traveling abroad.

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G.E.H.A plans are packed with the extra features and benefits federal employees want most.

Both G.E.H.A dental plans include no in-network deductibles with over 450,000 provider locations nationwide.

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Our Customer Care team can be reached Monday through Friday from 7 a.m.–7 p.m. Central time.

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Authorizations/Precertifications

Authorizations for HDHP, Standard and High Option members

Authorizations for Elevate/Elevate Plus members

Have questions?