Health Advice Line includes telemedicine
GEHA has you covered, 24/7/365.
It’s easier than ever to receive health advice and access convenient health care options. In addition to your primary care provider, as a GEHA health plan member you can receive care via phone, video or in person using these options:
Health Advice Line
Call 888.257.4342 to speak with a registered nurse or to access the Health Information Library – any time, 24 hours a day, seven days a week. Please have your member ID number available when you call. If you're calling GEHA Health Advice Line from outside the United States, call collect at 709.835.8243.
The Health Advice Line nurses can help evaluate symptoms and determine an appropriate method of treatment, which may include home-based remedies, referral to an urgent care facility or walk-in clinic, or to our telemedicine service to speak with a physician.
GEHA health plan members can speak with a physician about their symptoms by using our new telemedicine service, anywhere they have access to a phone, computer, tablet or smartphone.
High Option health plan members, Standard Option health plan members and members with Medicare referred from our Health Advice Line nurses will have no copay for utilizing the service.*
For GEHA members in many states and the District of Columbia, convenient, high-quality health care is available at MinuteClinic®, the walk-in medical clinic inside select CVS Pharmacy® stores. GEHA High and Standard Option health plan members pay a low $10 copay for each visit, and appointments are not necessary.
MinuteClinic is staffed by certified family nurse practitioners and physician assistants who diagnose, treat and write prescriptions for common illnesses, injuries and skin conditions. MinuteClinic also offers physical exams, routine vaccinations and screenings for disease monitoring. To locate a MinuteClinic, click MinuteClinic Locator.
Urgent Care clinics do not require an appointment, and they often have convenient evening and weekend hours. GEHA health plan members pay a $35 copay when they visit an in-network Urgent Care facility. No deductible. No coinsurance. Visit an Urgent Care clinic for the treatment of non-emergency health issues such as minor burns or injuries, sprains, fever or flu, skin irritations, or nausea.
To locate an in-network Urgent Care facility, click Provider Search.
^Members calling from outside the United States may call the GEHA Health Advice Line collect at 709.835.8243.
*High Deductible Health Plan members must pay the telemedicine rate at the time of their call and then submit their receipt to GEHA. GEHA will apply the rate to their deductible or reimburse the member if they have met their deductible.