Home Delivery

The CVS/caremark Mail Service Pharmacy helps you save money on medications you may take on a regular, long-term basis. Your maintenance medication will be delivered to your home, postage-paid, within about 14 days from the time you mail your prescription.

Some medications may not be available in a 90-day supply from CVS/caremark Mail Service Pharmacy even though the prescription is for 90 days. Although insulin, syringes, diabetic supplies and ostomy supplies do not require a physician's prescription, to obtain through CVS/caremark Mail Service Pharmacy you should obtain a prescription (including the product number for ostomy and insulin pump supplies) from your physician for a 90-day supply.

Some medications may require approval by CVS/caremark or GEHA. Not all drugs are available through CVS/caremark. To use the CVS/caremark Mail Service Pharmacy, your prescriptions must be written by a physician licensed in the United States. In addition, your mailing address must be within the United States or include an APO address.

Ordering new prescriptions by mail
To order new prescriptions, ask your physician to prescribe needed medication for up to a 90-day supply, indicating refills if appropriate. Complete the information on the CVS/caremark Prescriptions By Mail Order Form; enclose your prescription and the correct copayment.

Under regular circumstances, you should receive your medication within about 14 days from the date you mail your prescription. You will also receive reorder instructions. If you have any questions or need an emergency consultation with a registered pharmacist, you may call CVS/caremark toll-free at (844) 4-GEHA-RX or (844) 443-4279 24 hours a day, 7 days a week. Forms necessary for refills will be provided each time you receive a supply of medication.

  • Mail to: CVS/caremark, PO Box 94467, Palatine, IL 60094-4467
  • Fax: You can ask your physician to fax your prescriptions to the CVS/caremark Mail Service Pharmacy. To do this, provide your physician with your ID number (located on your ID card) and ask him or her to fax the prescription to the CVS/caremark Mail Service Pharmacy fax number: (800) 378-0323.
  • Electronic transmission: You can ask your physician to transmit your prescriptions electronically to the CVS/caremark Mail Service Pharmacy.

Refilling your medication
To be sure you never run short of your prescription medication, you should reorder when you have approximately 21 days of medication left.

  • To reorder by phone: Call Member Services at (844) 4-GEHA-RX or (844) 443-4279. Have your refill slip with the prescription information ready.
  • To reorder by mail: Simply mail your refill slip and copayment in the return envelope.
  • To reorder online: Visit caremark.com.