Coronavirus: What you should know

GEHA | March 23, 2020

COVID-19 health and wellness wellness
A message from Darren Taylor, GEHA's President and CEO.

At GEHA, we exist to empower our members to be healthy and well. For all of us here at GEHA, that is our singular focus. At times like this, when your path toward health and well-being is potentially at risk, that’s when it’s most important that we do what it takes to be your trusted partner. I am reaching out today to let you know what steps GEHA is taking to address the COVID-19 outbreak and how we are working to support you during this critical time.

We have been working to ensure that your GEHA medical plan accommodates this rapidly evolving situation. The important information below provides an update to your medical plan coverage. If you are a GEHA dental plan member only, please refer to your medical plan provider’s website or reach out to them directly for information about your medical coverage.

Plan coverage

  • GEHA is covering diagnostic testing for COVID-19 at no cost to members who see in-network providers. This includes waiving deductibles, co-insurance and copayments.
  • Other costs beyond testing are covered based on members’ medical plan benefits.
  • GEHA has eliminated prior authorization and referral requirements related to COVID-19.
  • GEHA offers virtual care coverage to provide members access to 24/7 online doctor visits. The use of virtual care options allows members to connect with care providers from home, minimizing potential exposure to infection while keeping emergency rooms and urgent care clinics available for those with the highest level of need. Visit to learn more.
  • GEHA is waiving prescription refill limits on maintenance medications. Members can obtain an additional 30-day supply of medications at retail and an additional 90-day supply of medication through mail order. Members are responsible for any applicable copay/co-insurance on these early refills and are encouraged to call CVS Caremark at 844.443.4279 with questions.
  • GEHA will provide coverage for a COVID-19 vaccination, when and if it becomes available.


The CDC has provided the following recommendations:

Take steps to protect yourself.

  • Clean your hands often
    • Wash your hands often with soap and water for at least 20 seconds, especially after you have been in a public place, or after blowing your nose, coughing or sneezing.
    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol.
    • Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact

Take steps to protect others.

  • Stay home if you’re sick
  • Cover coughs and sneezes
    • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow.
    • Throw used tissues in the trash.
    • Immediately wash your hands with soap and water for at least 20 seconds. If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol.
  • Wear a facemask if you are sick
    • If you are sick: You should wear a facemask when you are around other people (e.g., sharing a room or vehicle) and before you enter a healthcare provider’s office. If you are not able to wear a facemask (for example, because it causes trouble breathing), then you should do your best to cover your coughs and sneezes, and people who are caring for you should wear a facemask if they enter your room. Learn what to do if you are sick.
    • If you are NOT sick: You do not need to wear a facemask unless you are caring for someone who is sick (and they are not able to wear a facemask). Facemasks may be in short supply and they should be saved for caregivers.
  • o Clean and disinfect
    • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets and sinks.
    • If surfaces are dirty, clean them. Use detergent or soap and water prior to disinfection.

CDC Updates
CDC Common Questions
CDC Information for Travel

Our Customer Care team is available to answer questions; they can be reached at 800.821.6136. As your trusted health plan partner, GEHA is committed to supporting your health and well-being. We are working to ensure you have access to the prevention, testing and treatment needed.

Be well,
darren taylor signature
Darren Taylor
President and CEO, GEHA