Member Support Center
Your guide to navigating your plan and getting needed care
New members to G.E.H.A
New to G.E.H.A? Your health journey starts here.
Welcome to G.E.H.A! We’re here to help you get started and access the care and resources you need to make the most of your benefits.
Returning members to G.E.H.A
Welcome back — we’re glad you’re here.
Thank you for trusting G.E.H.A with your care. We're here to help you stay connected to the care, support and resources you need to make the most of your benefits this year.
Welcome to your G.E.H.A Member Support Center
Everything you need to get started and maximize the value from your health plan.
Welcome to your plan
Explore helpful tools, resources and information to help you get needed care, manage costs and make confident decisions about your health. Learn how to:
- Register and use your secure MyG.E.H.A member portal
- Explore care options when you’re getting needed care
- Check or upload claims
- Get the most from your plan benefits
The Member Support Center provides everything you need to confidently manage your coverage, all in one place.
Earn rewards for your healthy choices
If you are a FEHB or PSHB health plan member, you are part of the Health Rewards or Wellness Pays program. As part of this program, the G.E.H.A Well-being Platform gives you tools to stay on track. After completing your Health Assessment you can earn rewards, track activities and follow personalized wellness plans. You can access the G.E.H.A Well-being Platform to learn more by signing in to your MyG.E.H.A member portal.
Set your communication preferences
Manage your communication preferences by choosing what types of messages you receive and whether you prefer mail or email—at the G.E.H.A Preferences and Consent Center.
Important documents
Find information on how your G.E.H.A plan works with other coverage you may have, and steps to ensure your benefits are coordinated smoothly. Locate plan brochures and information on coordination of benefits, as well as other important plan documents, all in one place. Visit the resource center in your MyG.E.H.A member portal to learn more.
New to G.E.H.A? Let’s get you started.
Getting started
Your member ID card, made easy
Access your MyG.E.H.A member portal
Your MyG.E.H.A member portal gives you secure, 24/7 access to your benefits with information personal to you. Creating your account takes just a few minutes. Visit MyG.E.H.A member portal + app for step-by-step instructions.
Once registered, you can log in anytime from a browser on any device or the MyG.E.H.A mobile app to:
- View and print your ID card
- Track or upload claims
- Chat with G.E.H.A Customer Care or send a secure message
- Access plan documents and forms
Keep your prescriptions on track
Expect a welcome call
Track your care costs in one place
For more information, log in to your MyG.E.H.A member portal.
Know what your plan covers
Your plan documents are always available online and in your MyG.E.H.A member portal. Access plan summaries, which outline your benefits, coverage and costs.
FEHB plan summary
PSHB plan summary
FEDVIP plan summary
MyG.E.H.A member portal
Getting needed care
When you need care, knowing where to go can save you time and money.
Explore in-network options for medical, dental or behavioral health, including urgent and emergent services and virtual care, or connect with our 24/7 Nurse Advice Line to help guide your next step.
Once you choose where you want to go to get your needed care, it’s easy to find an in-network provider. Use the Find Care tool to locate in-network providers, specialists or facilities. Here, you will be able to find providers or specialists for routine or ongoing care.
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When to use it
- Quick, convenient care available 24/7 from home for common issues like colds, urinary tract infections (UTIs), yeast infections or pink eye — no time off work or waiting rooms required.
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How to get care
- In-network virtual care can be provided from MDLIVE at no added cost, or at Teledoc or Doctor on Demand with a copay.1 For more information on accessing your virtual care options, log in to your MyG.E.H.A member portal.
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When to use it
- Routine checkups and physicals, managing ongoing health concerns, or starting care for new symptoms such as abdominal pain, hypertension or high blood pressure, or joint pain and stiffness.
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How to get care
- Use the Find Care tool to locate in-network primary care providers
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When to use it
- Same-day, in-person treatment for non-emergencies — like sprains, minor injuries, high fevers or infections that can’t wait.
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How to get care
- Use the Find Care tool to locate in-network urgent care clinics or call Dispatch Health at 1-866-718-0929 for urgent care services at home.
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When to use it
- For serious, life-threatening conditions that require immediate, life-sustaining treatment such as chest pain or pressure, difficulty breathing or shortness of breathing, stroke symptoms (e.g., slurred speech, numbness) or seizures or loss of consciousness.
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How to get care
- Use the Find Care tool to locate in-network emergency care centers, or dial 911 for serious emergencies.
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When to use it
- For routine cleanings, exams, fillings and urgent dental concerns such as tooth pain or chipped/broken teeth.
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How to get care
- Use the Find Care tool to locate in-network dentists or visit Teledentistry.com/GEHA to learn more about virtual dental care.
Virtual care
- Quick, convenient care available 24/7 from home for common issues like colds, urinary tract infections (UTIs), yeast infections or pink eye — no time off work or waiting rooms required.
- In-network virtual care can be provided from MDLIVE at no added cost, or at Teledoc or Doctor on Demand with a copay.1 For more information on accessing your virtual care options, log in to your MyG.E.H.A member portal.
Primary care
- Routine checkups and physicals, managing ongoing health concerns, or starting care for new symptoms such as abdominal pain, hypertension or high blood pressure, or joint pain and stiffness.
- Use the Find Care tool to locate in-network primary care providers
Urgent care
- Same-day, in-person treatment for non-emergencies — like sprains, minor injuries, high fevers or infections that can’t wait.
- Use the Find Care tool to locate in-network urgent care clinics or call Dispatch Health at 1-866-718-0929 for urgent care services at home.
Emergency care
- For serious, life-threatening conditions that require immediate, life-sustaining treatment such as chest pain or pressure, difficulty breathing or shortness of breathing, stroke symptoms (e.g., slurred speech, numbness) or seizures or loss of consciousness.
- Use the Find Care tool to locate in-network emergency care centers, or dial 911 for serious emergencies.
Dental care
- For routine cleanings, exams, fillings and urgent dental concerns such as tooth pain or chipped/broken teeth.
- Use the Find Care tool to locate in-network dentists or visit Teledentistry.com/GEHA to learn more about virtual dental care.
Welcome back — we’re glad you’re here.
Thank you for choosing G.E.H.A for your new plan year.
Manage your plan and make the most of your benefits by visiting your MyG.E.H.A member portal to:
- Review what’s new in your plan
- Access your digital ID card
- Explore care options, including urgent and non-emergency care
- View copayment estimates, track care history and claims
- Update coverage details or manage dependents
MyG.E.H.A member portal
FEHB plan summary
PSHB plan summary
FEDVIP plan summary
Access your MyG.E.H.A member portal
Your MyG.E.H.A member portal gives you secure, 24/7 access to your benefits with information personal to you. Creating your account takes just a few minutes. Visit MyG.E.H.A member portal + app for step-by-step instructions.
Once registered, you can log in anytime from a browser on any device or the MyG.E.H.A mobile app to:
- View and print your ID card
- Track or upload claims
- Chat with G.E.H.A Customer Care or send a secure message
- Access plan documents and forms
Get to know your plan
The start of a new plan year is a great time to set yourself up for a healthy year ahead! Here are a few steps to help you begin your journey:
- Confirm your primary care provider using the Find Care tool and schedule your annual checkup.
- Review your pharmacy information and get to know your options.
Visit the links below for tips to help you enjoy the full value of your benefits.
FEHB plan summary | PSHB plan summary | Pharmacy information
Welcome back! Now is a great time to start getting the most out of your coverage.
- Start by scheduling key health visits, including specialists using the Find Care tool.
- Let your providers know you have both a G.E.H.A health plan and Medicare, so your care is coordinated.
For tips to avoid duplicate services, and getting the most from your benefits, visit our FEHB Medicare or PSHB Medicare page.
Let’s get the most of your plan year. Start by scheduling key dental visits using the Find Care tool.
Take advantage of preventive services like cleanings and X-rays, and explore additional benefits like orthodontics, teeth whitening discounts and more.
For a full list of covered services, visit the FEDVIP plan brochure.
Contact us
Need help? We’re here for you.
- Call us: 1-844-620-9536 Monday through Friday from 8 a.m.–8 p.m. Eastern time
- Live chat: Available via your MyG.E.H.A member portal dashboard
- Nurse Advice Line & behavioral health: 24/7 support 1-888-257-4342
Quick tips:
- Bookmark this page so you always know where to find help.
- Use the MyG.E.H.A member app for fast access to your digital ID card and plan info
- Stay on top of wellness rewards and updates through your MyG.E.H.A member portal dashboard
1 HDHP members who have met their deductible will be charged by MDLIVE, but G.E.H.A will reimburse the member 100% of the Plan Allowance.