Nurses are as close as your phone and available around-the-clock

Medical issues in the dead of night or in an unfamiliar place can be nerve wracking. Fortunately, GEHA medical members can get the right care at the right time, no matter the time of day or day of the week.

GEHA medical members have access to 24-hour health advice via phone or video with a registered nurse. Health Advice Line nurses can help evaluate symptoms and determine an appropriate method of treatment, which may include home-based remedies, referral to an urgent care facility or walk-in clinic, or accessing the telemedicine service to speak with a physician.

To access this service, call 888.257.4342 to speak with a registered nurse – any time, 24 hours a day, 7 days a week. You will need to have your member ID number available when you call. If you’re calling GEHA’s Health Advice Line from outside the United States, call collect at 709.835.8243. If a health emergency arises or immediate medical assistance is needed, please call 911 or go to the emergency room.

This is a brief description of the features of the Elevate, HDHP, Standard Option, Elevate Plus and High Option medical plans. Please read the plan’s Federal brochures RI-006 (High and Standard Options), RI 71-014 (HDHP) or RI 71-018 (Elevate and Elevate Plus), available at geha.com/PlanBrochure. All benefits are subject to the definitions, limitations, and exclusions set forth in the Federal brochure.