For updated information on the Change Healthcare cyber response, visit geha.com/CHC

GEHA will perform system maintenance tonight (April 18) from 8 p.m. – 10 p.m. Central time. You might experience intermittent connectivity issues during this time. We apologize for any inconvenience.

You are using a browser we no longer support. Current functionality may be reduced and some features may not work properly. For a more optimal geha.com experience, please click here for a list of supported browsers.

Authorizations/Precertifications for Elevate and Elevate Plus Members

Note: The authorization information on this page is for GEHA's Elevate and Elevate Plus plan members. For our other medical plans, visit Authorizations/Precertifications for HDHP, Standard and High Option members. GEHA, like other federal health plans, requires providers to obtain authorization before some services and procedures are performed. You'll find more information on authorizations in the GEHA plan brochure. For quick reference, see the GEHA member's ID card.

The sources of our clinical guidelines can be found on our Utilization Management Criteria (PDF).

If Medicare or another group health insurance policy is the primary payer for these services, you do not need to obtain authorization.

If you are a member and you have an emergency admission due to a condition that you reasonably believe puts your life in danger or could cause serious damage to bodily function, you, your representative, the doctor or the hospital must call GEHA within two business days following the day of the emergency admission, even if you have been discharged from the hospital.

Although your physician or hospital will precertify your stay, it is your responsibility to ensure that precertification is complete. Failure to precertify inpatient stays could result in a benefits reduction. It is not necessary to precertify hospital admissions outside the United States. For more details on your GEHA coverage when traveling, click on Outside the United States.

To check benefits and eligibility, call GEHA's Customer Care department at 800.821.6136.

Surgeries/Procedures Requiring Authorization
Arthroplasty Procedures — Hips, knees, shoulders, elbows	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Back — Spinal fusions/Multi-level spinal surgeries/Artificial disc replacements	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. Please note: Charges billed by an out-of-network facility for implantable devices, surgical hardware, etc., are subject to the Plan allowance, which is based on the provider’s cost plus 20% with submitted invoice, or two times the Medicare allowance without an invoice. Providers are encouraged to notify us on admission to determine benefits payable.
Breast Procedures	Breast Reconstruction (except for immediate reconstruction for diagnosis: Cancer) Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. Gynecomastia: Reduction (unilateral/bilateral) For other cosmetic procedures, providers should call UnitedHealthcare at 866.257.0721. Mammoplasty: Reduction (unilateral/bilateral) Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. Mastectomy performed prophylactically Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Cardiovascular Catheter Ablation for Atrial Fibrillation Cardiac Event Monitoring Endovascular Revascularization Procedures Percutaneous Patent Foramen Ovale (PFO) Closure	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Cartilage Implant	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Cochlear Implants	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Gender Affirmation Surgery	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Hysterectomy Surgery	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Metabolic Surgery (weight-loss surgery)	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. For coverage policy information, visit the UnitedHealthcare website.
Osteochondral grafting of articular lesions including autologous chondrocyte transplants	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Orthognathic Surgery Orthognathic surgery for the following conditions: severe sleep apnea only after conservative treatment of sleep apnea has failed cleft palate and Pierre Robin Syndrome	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Panniculectomy/Abdominoplasty/Lipectomy	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Reconstructive Surgery Blepharoplasty or other types of eyelid surgeries, brow lift Liposuction and scar revisions	Authorization is required. For blepharoplasty or other types of eyelid surgeries, providers should call UnitedHealthcare at 866.257.0721.
Rhinoplasty	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. Septoturbinoplasty does not require authorization when performed alone. Septoturbinoplasty does require review when combined with either a rhinoplasty or a sinus surgery.
Sinus surgery	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. Septoturbinoplasty does not require authorization when performed alone. Septoturbinoplasty does require review when combined with either a rhinoplasty or a sinus surgery.
Sleep Study Program (In Lab) In-lab/outpatient/attended sleep study services	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721. Please note: Home sleep studies do not require authorization.
Unlisted CPT codes, T-Codes, and procedures that are listed as experimental and investigational according to UnitedHealthcare clinical coverage policies and/or could be considered experimental and investigational.	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Uvulopalatopharyngoplasty (UPP)	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Vein Surgeries (leg)	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.

Services Requiring Authorization
Applied Behavior Analysis (ABA) Therapy	Authorization is required. Providers should contact Optum at 855.583.3164 for authorization. Optum does not accept fax request. Providers are required to complete an Applied Behavioral Analysis (ABA) assessment when requesting ABA services for the first time. The form does not need to be completed for members currently utilizing ABA services. This form gathers information needed to authorize the initial ABA assessment and is used to build the treatment plan. The form is updated during the concurrent review that generally takes place at 6 months. The ABA assessment must be approved before the ABA treatment starts. Once the assessment is complete, the provider can call and complete the clinical review over the phone. Complete an online ABA assessment form — ABA Therapy requires prior authorization. Providers wanting to obtain prior authorization for ABA Therapy should call Optum at 855.583.3164 to complete an authorization live review.
Speech-Generating Devices	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Cancer Treatment — non-surgical	Authorization is required. To obtain prior authorization, providers should log in to oncohealth.us, select Provider Login dialog box and select GEHA. If you do not have access credentials for the portal, please contact OncoHealth Client Support at 888.916.2616. To obtain preauthorization for radiation, providers should call UnitedHealthcare at 866.257.0721. There are no out-of-network benefits for Elevate Plus members.
Dialysis Services	Notification of first date of dialysis is required for end-stage renal disease outpatient dialysis services. Complete the Dialysis Authorization form
Durable Medical Equipment	Authorization is sometimes required. Providers should call UnitedHealthcare at 866.257.0721.
Genetic Testing	Authorization for genetic testing is required. Providers should call UnitedHealthcare at 866.257.0721.
Hospital – Medical/Surgical Inpatient Care Behavioral Health – Inpatient Care for Behavioral Health/Substance Use, including Residential Treatment Centers. Behavioral Health – Outpatient Care for Behavioral Health/Substance Use, including Intensive Day Treatment, Partial Hospitalization Program, Intensive Outpatient Program.	Authorization for acute inpatient care required. Providers should call UnitedHealthcare at 866.257.0721.
Behavioral Health – Outpatient Psychological Testing, Neuropsychological Testing	Authorization is required for psychological or neuropsychological testing. Providers should call UnitedHealthcare at 866.257.0721.
Behavioral Health – Outpatient Electroconvulsive Therapy (ECT), Transcranial Magnetic Stimulation (TMS).	Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.
Orthotics and Prosthetics	Authorization is required for some orthotics and prosthetics. Providers should call UnitedHealthcare at 866.257.0721. Authorization is not required for mastectomy bras and prosthetics (L8000-L8039) with a diagnosis of breast cancer, or post mastectomy or lumpectomy.
Pain Management Epidural injections, FACET injections, Intrathecal pump insertion for pain (morphine, baclofen, etc.), spinal cord stimulators	Authorization is required for pain management. Providers should call UnitedHealthcare at 866.257.0721.
Prescription Drugs	Some medications must be approved by GEHA and or CVS Caremark before they are a covered benefit. Members must make sure that their physicians obtain the prior approval/authorization for certain prescription drugs and supplies before coverage applies. Medication may be limited as to its quantity, total doses, duration of therapy, age, gender or specific diagnosis. Pre-approval/authorizations must be renewed periodically. See Prescription Drug Benefits in the GEHA Plan Brochure. To obtain these medications, contact CVS Caremark at 855.240.0536.
Specialty Prescription Drugs	Specialty Drugs are used to treat some severe medical conditions and are usually administered by injection or infusion. See Specialty Drug Benefits in the GEHA Plan Brochure. To obtain these medications, contact CVS Caremark at 855.240.0536.
Radiology CT (computerized axial tomography) MRA (magnetic resonance angiography) MRI (magnetic resonance imaging) NC (nuclear cardiac imaging studies) PET (positron emission tomography).	Authorization from eviCore Healthcare is required. Ask your provider to call 866.879.8317, prompt #1 to obtain authorization.
Skilled Nursing: Inpatient Includes Skilled Nursing, Long-Term Acute Care and Inpatient Rehabilitation facilities	Elevate Plus plan members: Authorization is required. Providers should call UnitedHealthcare at 866.257.0721.	Elevate plan members: Authorization is required for Long-Term Acute Care and Inpatient Rehabilitation facilities. Providers should call UnitedHealthcare at 866.257.0721. There is no benefit for Skilled Nursing facilities for Elevate Plan members.
Skilled Nursing: Outpatient Includes Home Skilled Nursing Care, IV Therapy	Authorization is not required for Skilled Nursing and IV Therapy* effective January 1, 2021. *Note: Please refer to the Specialty Prescription Drug authorization requirements for infusion in the home.
Cognitive Rehabilitation	Authorization is not required for Cognitive Rehabilitation effective January 1, 2021.
Therapy Services: Physical, Occupational and Speech	Authorization is not required for Physical Therapy, Speech Therapy and Occupational Therapy for physical rehab.
Transplants (other than cornea)	Authorization is required for most transplants. Providers should call GEHA at 800.821.6136, ext. 3100. Authorization is not required for cornea transplants.
Wound Care Services: Outpatient Includes wound vacuum devices and skin grafting.	Authorization is sometimes required. Providers should call UnitedHealthcare at 866.257.0721.