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A refreshed claims and EOB experience, designed with you in mind

G.E.H.A | June 11, 2026

Your claims and EOBs, now easier to find and understand

Starting June 12, 2026, you may notice something new when you log into your MyG.E.H.A portal or app.

The MyG.E.H.A experience has been updated to help you find and understand your claims and Explanations of Benefits (EOBs) more easily.

Changes have been made to:

  • Make information clearer and easier to read
  • Help you find what you need faster
  • Give you better guidance on what to do next

What’s new

  1. A clearer view of your claims

    Your claims now show:

    • Status
    • Costs
    • Next steps

    All in a way that’s easier to scan and understand.

  2. An enhanced EOB experience

    You now have two ways to access your EOBs within the MyG.E.H.A member portal:

    • In the Claims section
    • In your Message Center

    New EOBs are now labeled “New” and shown in bold, so you don’t miss them. Additionally, you can filter your EOBs to quickly find specific documents.  This makes it easier to find them when you need them.

  3. Built-in help when you need it

    You’ll see new support tools, including:

    • An enhanced intro-page that appears before submitting a claim
    • An EOB FAQ that explains what an EOB is and how to read it

    These tools help you feel more confident using your benefits.

What stays the same

  • You’ll still find all your claims details in the same place
  • Submitting and viewing claims works the way you’re used to

We’ve simply made the experience easier to navigate and understand

Need help? We’re here for you

If you have questions, Customer Care is ready to help.

You can reach us at the number on the back of your G.E.H.A Member ID Card, Monday through Friday, 8 a.m. to 8 p.m. Eastern time.