Member Support Center
Your guide to getting the most from your health plan
Welcome to the G.E.H.A Member Support Center
Explore resources to manage your benefits and connect with in-network providers.
- Sign up and use your secure MyG.E.H.A member portal
- Choose how you want to receive your communications
- Discover benefits that help you focus on your health
Helpful information
Gaining portal access
Your MyG.E.H.A member portal gives you secure, 24/7 access to your benefits. Creating your account takes just a few minutes. Visit MyG.E.H.A portal + app for step-by-step instructions.
Once registered, you can log in anytime from a browser on any device or the MyG.E.H.A mobile app to:
- View and print your ID card
- Track or upload your claims
- Chat with G.E.H.A Customer Care or send a secure message
- Access your plan documents and forms
Your member ID card, made easy
If you are a new member or have changed your plan, you will get your ID card about 15 days after G.E.H.A has received your enrollment information. If you are a returning member in the same plan, you can continue using your existing ID card. You can also access your ID card anytime through your secure MyG.E.H.A member portal.
How do I view my digital ID card?
- Sign in or register for your MyG.E.H.A member portal
- Select ID Card from the top navigation bar
- Download or view your digital ID card anytime
How can I print my ID card?
- Sign in or register for your MyG.E.H.A member portal
- Once you’re logged in, select ID Card from the top navigation bar
- Your ID card can be downloaded and/or printed by using the links in the top right corner of the ID Card screen
- If you have any questions or need assistance, select the Help link or call G.E.H.A's Customer Care team Monday–Friday from 8 a.m.–8 p.m. Eastern time at 1-800-821-6136
New updates to the MyG.E.H.A portal
We’ve continued to add member-requested features to the MyG.E.H.A app. These changes include:
- Easier ways to open, download and view your claims and explanation of benefits (EOB)
- A simpler provider search to help you find in-network care
Set your communication preferences
Manage your communication preferences on the G.E.H.A Preferences and Consent Center. Choose what messages you receive and your preferred delivery method — mail or email.
Prior authorization
There are times when a provider must get prior authorization for your care. This process confirms that certain treatments, tests or medications are covered and medically necessary. This prevents unexpected costs, and delayed or denied claims.
Your provider will typically request prior authorization for you. If you’re unsure if something needs approval, check with your provider or contact us directly.
For more information, visit our Prior Authorizations FAQs.
Important documents
See how your G.E.H.A plan works with other coverage, and learn how to coordinate your benefits. Find plan brochures, coordination of benefits details and other important documents all in one place. Visit the Forms & Resources Center.
Preventive care
G.E.H.A members have access to fully covered preventive care. Start the new year by scheduling important checkups to stay healthy, like:
- Your annual physical
- Recommended screenings for diabetes, high blood pressure or cholesterol, and any relevant cancer screenings (e.g., mammogram, colonoscopy or cervical cancer tests)
- Immunizations
Use the Find Care tool to search for in-network providers.
HDHP
As a High Deductible Health Plan (HDHP) member, you have more control over your health care and your health expenses. Key features to remember:
- Your health savings account (HSA) is set up for you through HSA Bank
- Your preventive medical and dental care is covered — schedule your annual physical and other health screenings you may need
- Routine eye exams are just $5. They help detect vision changes and early signs of other health issues.
Your health savings account (HSA) helps you save money on health costs.
- Add money from your paycheck before taxes. Use it now or save and invest for later.
- G.E.H.A deposits $1,000 annually for Self Only plans, and $2,000 for Self Plus One, and Self and Family plans
- Your HSA funds are triple-tax free and stay with you year to year, even if you change jobs or health plans
Visit My HSA to explore tools and resources to help you manage and grow your funds.
Investment products are not FDIC insured, are not a deposit or other obligation of or guaranteed by HSA Bank and are subject to investment risks. The information provided is for informational purposes only. It should not be considered legal or financial advice. You should consult with a professional to determine what may be best for your individual needs.
- Avoid higher costs by using in-network providers
- Choose telehealth or urgent care for non-emergencies
- Visit Where to go for care to find the best option for you
- Compare prices before getting care. Track your deductible and claims in the MyG.E.H.A portal + app.
- Know which expenses are HSA-eligible to get the most from your account1
1 See IRS Publications 502 and 969 for more information regarding qualified medical expenses, health savings accounts, and health reimbursement arrangements.
Standard
As a Standard plan member, you have access to fixed copays and low out-of-pocket costs for your routine care, making your health care expenses more predictable. Key features to remember:
- The Standard plan covers preventive care at 100%, so make sure to schedule your annual physical, health screenings and any immunizations you may need
- Using lab services through QuestSelect is 100% covered, helping you avoid extra lab fees. Get started by visiting a QuestSelect location near you.
As a Standard plan member, you’re covered through all stages of family planning:
- Prenatal visits, delivery, physician care and post-natal care are fully covered in-network
- Breastfeeding support, contraceptives and counseling services are included
- Infertility counseling and diagnostic services are available
Your oral and vision health play an important role in your overall well-being. With the Standard plan, you get:
- Two cleanings per person, per year paid at 50% of G.E.H.A's allowable amount.
- Annual eye exam with a $20 copay at qualified EyeMed providers2
- Savings on lenses, frames and specialty items such as tints, scratch coating and polycarbonate lenses.
2 These benefits are neither offered nor guaranteed under contract with the FEHB or PSHB Programs but are made available to all Enrollees who become members of a G.E.H.A health plan and their eligible family members.
- Avoid higher costs by using in-network providers
- Choose telehealth or urgent care for non-emergencies
- Visit Where to go for care to find the best option for you
- Track your claims and benefits anytime in the MyG.E.H.A member portal
Medicare Advantage
If you have Medicare, your G.E.H.A plan could add extra coverage and potential savings with the UnitedHealthcare® G.E.H.A Group Medicare Advantage (PPO) Plan
- $0 copays for most covered medical services, helping reduce out-of-pocket costs
- $0 vision and dental exams to help manage your overall health
- No medical deductibles or out-of-pocket maximums. Plan for care without worrying about unexpected expenses.
For more information, visit Medicare at G.E.H.A
Taking medications as directed is one of the best ways to stay on track with your health. G.E.H.A offers Part D options that make your prescriptions more affordable and easier to manage.
- Preferred pricing gives you access to low copays on generic and brand-name prescriptions. Depending on your medication, you may also qualify for additional discounts. Always check the cost before filling your prescription.
- G.E.H.A offers 90-day refill options for many medications. Fill your prescription at an in-network pharmacy, and use the provider search tool to find a location within our nationwide pharmacy network.
Find out your prescription cost
Search in-network pharmacies
If you're managing a chronic or complex condition, G.E.H.A is here to support your care every step of the way:
- Our teams can help you stay on track with medications, appointments and treatment plans by coordinating these needs on your behalf
- We help you connect with the right specialists so you can get the care you need without unnecessary delays
- Condition management programs offer personalized support for conditions like diabetes, heart disease and more
You have access to other benefits to enhance your daily health and make it easier to care for your whole self:
- Hearing aid allowance provides up to $2,500 every three years to help you stay connected and engaged with your daily life
- A $40 monthly allowance for over-the-counter items helps you save on everyday health essentials like pain relievers, vitamins and first aid supplies
- Routine chiropractic care (up to 20 visits per year) to support your mobility and pain management
Contact us
Need help? We’re here for you.
- Call us: 1-800-821-6136 Monday through Friday from 8 a.m.–8 p.m. Eastern time
- Live chat: Available via your MyG.E.H.A member portal dashboard from 8 a.m.–8 p.m. Eastern time
Quick tips:
- Bookmark this page so you always know where to find help.
- Use the MyG.E.H.A member app (available on Google Play™ and the App Store®) for fast access to your digital ID card and helpful plan information.
This is a brief description of the features of G.E.H.A's Plans. Please read the Plan’s Federal brochure available at geha.com/PlanBrochure. All benefits are subject to the definitions, limitations, and exclusions set forth in the Federal brochure.
Benefits, features and/or devices may vary by plan/area. Limitations, exclusions and/or network restrictions may apply. The plan only covers hearing aids from a UnitedHealthcare Hearing network provider. Other hearing exam providers are available in the UnitedHealthcare network. OTC benefits have expiration timeframes. Review your Evidence of Coverage (EOC) for more information.