Wellness Pays

Subscribers and covered spouses can earn rewards. G.E.H.A Medicare Advantage enrollees are not eligible to earn G.E.H.A Wellness Pays rewards. If you are on a Medicare Advantage plan, click here for more information.

There are five scenarios in which your Wellness Pays account will terminate:

1. You switch from a G.E.H.A plan that offers Wellness Pays (Elevate or Elevate Plus) to a G.E.H.A plan that offers Health Rewards (FEHB Standard, High, HDHP; PSHB Standard, HDHP), or vice versa.
2. Your Wellness Pays account has been inactive for 24 consecutive months. If there is no spending activity in your account for 24 months, the account will be closed. You can keep your account active by using your available rewards balance.
3. Change in enrollment status from subscriber to dependent or vice versa.
4. Termination of your underlying G.E.H.A medical coverage.
5. Enrolling in a G.E.H.A Medicare Advantage Plan. G.E.H.A Medicare Advantage enrollees aren't eligible to earn G.E.H.A Wellness Pays.

Yes, you can continue to access your funds for six months following termination from the reward program. Your available balance can be applied to reimbursements for qualified expenses that occurred during your effective medical plan coverage (first day of plan eligibility through the day before plan termination). Please note: Wellness Pays debit cards will become inactive and can no longer be used upon the termination date. You must register your account with HealthEquity to submit claims for reimbursement.

Please allow up to 3 weeks after you see your reward credited in the G.E.H.A Well-being Platform for it to be deposited in your account at HealthEquity and available to use.

Wellness Pays program support:
For questions related to the Wellness Pays program, contact Wellness Pays Program Support Monday–Friday, 8 a.m.–8 p.m. Eastern time (except holidays) at 1-800-860-6933.

Rewards account:
For questions related to your Wellness Pays reloadable debit card or account balance, contact HealthEquity Customer Service Monday–Friday, 8 a.m.–8 p.m. Eastern time (except holidays) at 1-844-768-5644.

G.E.H.A benefits:
For questions related to your G.E.H.A benefits eligibility or medical plan, contact G.E.H.A Customer Care Monday–Friday, 8 a.m.–8 p.m. Eastern time (except holidays) at 1-800-821-6136.

Your Wellness Pays card lets you pay for qualified expenses using funds from your Wellness Pays account. HealthEquity will mail your rewards card about two weeks after G.E.H.A receives notification that you've completed your first rewardable activity. As you continue completing rewardable activities, funds will be loaded onto your rewards card.¹

Use your card for qualified expenses at the doctor, pharmacy, dentist, optician, orthodontist and most general merchandise stores. Transactions are usually verified automatically, but you may need to submit a receipt to verify that the transaction was for an eligible expense or service. For the latest list of IIAS-approved merchants, visit sig-is.org and select the store locator. You can also review a list of 213(d) qualified medical expenses to better understand the many ways you can use your rewards.