Wellness Pays for 2025

Looking for 2024 Wellness Pays information?

Congratulations! As a G.E.H.A Elevate or Elevate Plus member (both FEHB and PSHB), engaging in healthy behaviors earns financial rewards through the Wellness Pays program.

After completing your online Health Assessment, you will receive a reloadable debit card from HealthEquity in the mail. This card can be used during checkout for qualified medical expenses such as copays, medical, dental and vision expenses at many major retailers. As you continue completing rewardable activities, funds will be loaded onto your rewards card. For more information, see Spending rewards below.

Your account balance rolls over from year to year. You can earn up to $500 annually per subscriber and covered spouse. Download our Wellness Pays QuickStart Guide (PDF) to learn more.

¹ Restrictions may apply.
² Rewards are distributed about three weeks after claim is processed. Claims-based rewards must be submitted within 180 days after the end of the calendar year in which the activity occurred.
³ $0 out-of-pocket for care coded as preventive with in-network providers.
⁴ Cost reflected in the tool may not be accurate for members with Medicare primary coverage. Searches must be completed at least one week apart. Rewards distributed on a monthly basis.

Spending rewards

Use your Wellness Pays reloadable debit card from HealthEquity to pay for eligible services through your health care provider as well as stores and pharmacies with an Inventory Information Approval System (IIAS) checkout system. IIAS checkout systems automatically verify if an item is a qualified expense. For the latest list of IIAS approved merchants, visit sig-is.org. You can also download our list of 213(d) qualified medical expenses to better understand the many ways you can use your rewards.

To submit a claim for reimbursement on expenses that do not automatically verify, please register your account with HealthEquity.

FAQs

Q: Who is eligible to earn rewards?
A: Subscribers and covered spouses can earn rewards. G.E.H.A Medicare Advantage enrollees are not eligible to earn G.E.H.A Wellness Pays rewards.

Q: What would cause a termination to my Wellness Pays account?
A: There are five scenarios in which your Wellness Pays account will terminate:
1. Change in health plan from Elevate or Elevate Plus (Wellness Pays) to Standard, High or HDHP (Health Rewards), or vice versa.
2. Change in eligibility to participate in the Wellness Pays program.
3. Change in enrollment status from subscriber to dependent, or vice versa.
4. Termination of your underlying medical coverage.
5. Enrolling in a G.E.H.A Medicare Advantage Plan. G.E.H.A Medicare Advantage enrollees aren't eligible to earn G.E.H.A Wellness Pays rewards.

Q: Can I spend my rewards balance after termination of my Wellness Pays account?
A: Yes, you can continue to access your funds for six months following termination from the reward program. Your available balance can be applied to reimbursements for qualified expenses that occurred during your effective medical plan coverage (first day of plan eligibility through the day before plan termination). Please note: Wellness Pays debit cards will become inactive and can no longer be used upon the termination date. You must register your account with HealthEquity to submit claims for reimbursement.

Q: Who do I contact with questions?
A: Wellness Pays program support:
For questions related to the Wellness Pays program, contact Wellness Pays Program Support Monday–Friday, 7 a.m.–7 p.m. Central time (except holidays) at 1-800-860-6933.

Rewards account:
For questions related to your Wellness Pays reloadable debit card or account balance, contact HealthEquity Customer Service Monday–Friday, 8 a.m.–8 p.m. Eastern time (except holidays) at 1-844-768-5644.

G.E.H.A benefits:
For questions related to your G.E.H.A benefits eligibility or medical plan, contact G.E.H.A Customer Care Monday–Friday, 7 a.m.–7 p.m. Central time (except holidays) at 1-800-821-6136.

Q: What is a Wellness Pays rewards card?
A: Your Wellness Pays card lets you pay for qualified expenses using funds from your Wellness Pays account. HealthEquity will mail your rewards card about two weeks after G.E.H.A receives notification that you've completed your first rewardable activity. As you continue completing rewardable activities, funds will be loaded onto your rewards card.

Q: How long will it take for rewards to show up in my Wellness Pays account?
A: Please allow up to 3 weeks after you see your reward credited in the G.E.H.A Well-being Platform for it to be deposited in your account at HealthEquity and available to use.

Q: Where can I use my Wellness Pays card?
A: Use your card for qualified expenses at the doctor, pharmacy, dentist, optician, orthodontist and most general merchandise stores. Transactions are usually verified automatically, but you may need to submit a receipt to verify that the transaction was for an eligible expense or service.