You are using a browser we no longer support. Current functionality may be reduced and some features may not work properly. For a more optimal geha.com experience, please click here for a list of supported browsers.

G.E.H.A disaster support for members impacted by wildfires in Colorado and Washington

G.E.H.A | September 8, 2026

Customer Care can help and offer member ID lookups at 1-800-821-6136

How G.E.H.A is providing support during ongoing wildfire recovery efforts

Our hearts go out to those affected by the devastating wildfires in Colorado and Washington. G.E.H.A is taking immediate steps to support our members and ensure they have access to the care and resources they need.

Colorado: in impacted areas in the following counties: Custer, Gunnison, Lake, Ouray and Pueblo

Washington: in the following counties: Adams, Chelan, Douglas, Ferry, Grant, Lincoln, Okanogan, Pend Oreille, Spokane, Stevens and Whitman

Here’s how we’re assisting:

Prescriptions:

  • G.E.H.A will approve a one-time emergency refill for medical plan members in the Colorado and Washington counties mentioned above
  • Affected members taking specialty medications can contact CVS Caremark at 1-844-443-4279 for alternate delivery arrangements or courier service

Medical management:

  • Prior authorization requirements are temporarily waived for:
    • Skilled nursing facility stays
    • Hospital-to-hospital transfers
    • Oxygen
  • No late penalties will be applied for delays in authorization requests
  • Replacement of durable medical equipment (DME) will be allowed and will not be subject to standard benefit limitations. Coverage may include oxygen equipment, wheelchairs, crutches and testing supplies for people living with diabetes, hypertension or other chronic conditions.

Dental:

  • FEDVIP dental members affected by the wildfires can use teledentistry.com with waived annual limitations

Virtual care:

  • Members of G.E.H.A health plans have access to MDLIVE virtual visits. MDLIVE is offering one no-cost virtual Urgent Care or Behavioral Health visit.


How it works:

For G.E.H.A members:

  • Visit mdlive.com/GEHA-CallMD or call 1-888-912-1183 or download the MDLIVE app from the App Store or Google Play to log in or create an account. Individuals may also call the MDLIVE call center at 1-800-400-MDLIVE (6354) for assistance.
  • Select Urgent Care (on-demand 24/7) or Behavioral Health (by appointment only) and schedule an appointment with a provider
  • Enter the promo code DisasterReliefUC for Urgent Care and/or DisasterReliefBH for Behavioral Health when presented with payment options to redeem a no-cost visit1  

Here are some of the benefits of MDLIVE:

  • Physicians are board-certified, state-licensed and experienced in delivering high-quality medical care. Consultations are one-on-one and completely private.
  • It's suitable for the whole family. Pediatricians are available.
  • It can be less expensive than in-person urgent care or an emergency room visit
  • MDLIVE physicians can treat more than 80 common illnesses and can send prescriptions to your pharmacy when medically appropriate

Additional support: G.E.H.A Customer Care is available to help with:

  • Finding a provider
  • Member ID lookups
  • Discussing plan benefits and navigating care options

 

G.E.H.A Customer Care is available Monday–Friday from 8 a.m.–8 p.m. Eastern time.

For medical questions, including FEHB and PSHB benefits, call 1-800-821-6136.

For FEDVIP dental questions, call 1-877-434-2336.

During this difficult time, G.E.H.A is committed to standing by our members and providing the assistance and resources they need.  Whether it’s helping with prescriptions, offering mental health support or simply being a source of reliable information, we are here for you.



1Each promo code is limited to one use per person through 11/25/26 date. The promo codes are limited in availability.