Telemedicine/Telebehavioral health

GEHA medical members get 24/7 virtual access to doctors and therapists.

All GEHA medical members are eligible for telemedicine powered by MDLIVE. Activate your MDLIVE account online or by calling 888.912.1183.

  • Consult with a board-certified doctor by phone, secure video or MDLIVE app – anytime, from anywhere. Licensed therapists also available by appointment via secure video.
  • Average wait time is less than 10 minutes to see a state-licensed, board-certified physician averaging 15 years of practice experience.
  • Your covered dependents are also eligible. Pediatricians are available 24/7 to serve your youngest family members.

MDLIVE is designed to handle non-emergency medical conditions and behavioral health issues and can often substitute for a doctor’s office, urgent care center or emergency room visit. Telemedicine is not intended to replace your primary care doctor or to be used in life-threatening emergencies. In case of a life-threatening emergency, dial 911 immediately.

E-prescriptions can be sent to your local pharmacy (if required) for medical conditions. MDLIVE doctors can prescribe many types of medications, but they cannot prescribe controlled substances.

How much do medical consultations cost?

  • $0 for High Option and Standard Option plan members,
  • $0 for Medicare primary members, and
  • 100% of the plan allowance for High-Deductible Health Plan (HDHP) members who have not met their deductible. HDHP members who have met their deductible will be charged by MDLIVE, but GEHA will then reimburse the member 100% of the plan allowance.

How much do behavioral consultations cost?

  • $0 for High Option and Standard Option plan members,
  • $0 for Medicare primary members, and
  • 100% of the plan allowance for High-Deductible Health Plan (HDHP) members who have not met their deductible. HDHP members who have met their deductible will be charged by MDLIVE, but GEHA will then reimburse the member 100% of the plan allowance.


Non-emergency conditions Behavioral health
  • Acne
  • Allergies
  • Cold / Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever*
  • Headache
  • Insect bites
  • Nausea / Vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems / UTI*
  • Vaginitis
  • And more
  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gay/Lesbian/Bisexual/Transgender issues
  • Grief and loss
  • Life changes
  • Men’s issues
  • Panic disorders
  • Parenting issues
  • Postpartum depression
  • Relationship and marriage issues
  • Stress
  • Trauma and PTSD
  • Women’s issues
  • And more

*MDLIVE physicians may not treat any children with urinary symptoms. Parents/guardians will be required to complete a different medical history disclosure form for children under the age of 36 months before making an appointment with an MDLIVE physician. Children under 36 months who have a fever must be seen in person by a local pediatrician, child-friendly urgent care center or emergency department for clinical evaluation and care.