Dedicated support for dental providers
Our Dental Provider Resolution Team is a direct resource to support providers and help resolve issues.
We heard you and value your feedback.
At G.E.H.A, we are committed to helping providers get timely answers and resolutions to your questions and concerns. We have enhanced our provider support model through the Dental Provider Resolution Team, focusing on delivering greater accountability, communication and issue resolution. Most issues can be resolved quickly through our standard support channels, but if additional assistance is needed, we have dedicated teams available to help.
Step 1: Submit claims and use standard provider support channels
For questions regarding claims, payments, authorizations or other routine matters:
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Provider services: 1-877-417-5947. When prompted, say "Provider." |
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Provider portal: Portal login |
Step 2: Dental Provider Resolution Team
If your issue remains unresolved after working with provider services, our Dental Provider Resolution Team is here to help.
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Email: ProviderSupport@geha.com |
The Dental Provider Resolution Team serves as your dedicated advocate within G.E.H.A and will:
- Review your concern
- Coordinate with the appropriate internal teams
- Monitor progress toward resolution
- Keep you informed throughout the process
Our goal is to resolve issues as quickly as possible and ensure you have support when routine channels have not addressed your concern.
How we’re directly supporting providers
Our Dental Provider Resolution Team serves as a specialized resource for provider concerns that require additional review, investigation or coordination across departments. Recent operational enhancements include:
- Faster claims processing and payment turnaround times
- Improved claims payment accuracy
- Stronger coordination of benefits (COB) review accuracy to reduce rework and payment delays
- Improved accuracy and enhanced orthodontic treatment plan process through additional quality control and validation checkpoints
- Trained representatives are equipped to resolve issues more effectively
- Quick issue resolution through dedicated case ownership and specialized support
- Reduced repeat calls through an increased focus on first-call resolution
Types of issues we can support
The Dental Provider Resolution Team can help with a range of concerns, including but not limited to:
- Claims payment concerns
- Coordination of benefits (COB) accuracy concerns
- Verification of pre-determination estimates
- Repeated unresolved inquiries
- Complex claim reviews
- Supporting eligibility or enrollment issues
- Multi-claim or provider office impacts
- Other provider service concerns requiring specialized support
We’re here to help
For the quickest path to resolution, contact the Dental Provider Resolution Team directly. Submitting your request directly to our team helps us get it to the right people faster.
You can also access provider services and other support resources outlined above for routine questions and assistance. Thank you for your continued partnership and the care you provide for our members.
Let our benefits experts help you choose a G.E.H.A plan that can work for you.
Monday–Friday
By phone: Available 8 a.m.–8 p.m. ET
Live chat: Available 8 a.m.–7 p.m. ET
More ways to contact us
More ways to contact us
Health questions: 1-800-821-6136
Dental questions: 1-877-434-2336