Telemedicine/telebehavior

GEHA medical members get 24/7 virtual access to doctors and therapists.


All GEHA medical members are eligible for telemedicine powered by MDLIVE. Activate your MDLIVE account online or by calling 888.912.1183. 

  • Consult with a board-certified doctor by phone, secure video or MDLIVE app – anytime, from anywhere. Licensed therapists also available by appointment via secure video.
  • Average wait time is less than 10 minutes to see a state-licensed, board-certified physician averaging 15 years of practice experience.
  • Your covered dependents are also eligible. Pediatricians are available 24/7 to serve your youngest family members.
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MDLIVE is designed to handle non-emergency medical conditions and behavioral health issues and can often substitute for a doctor’s office, urgent care center or emergency room visit. Telemedicine is not intended to replace your primary care doctor or to be used in life-threatening emergencies. In case of a life-threatening emergency, dial 911 immediately. E-prescriptions can be sent to your local pharmacy (if required) for medical conditions. MDLIVE doctors can prescribe many types of medications, but they cannot prescribe controlled substances.

How much do non-emergency medical consultations cost?

You pay
Standard Option medical members$0
High Option medical members$0
Medicare primary members$0
High Deductible Health Plan (HDHP) members
Have not met your deductible100% of the plan allowance
Have met your deductibleYou will be charged by MDLIVE, but GEHA will then reimburse you 100% of the plan allowance.

 

How much do behavioral health consultations cost?

You pay
Standard Option medical members$0
High Option medical members$0
Medicare primary members$0
High Deductible Health Plan (HDHP) members
Have not met your deductible100% of the plan allowance
Have met your deductibleYou will be charged by MDLIVE, but GEHA will then reimburse you 100% of the plan allowance.

 

Covered conditions:

Non-emergency

  • Acne
  • Allergies
  • Cold/Flu
  • Constipation
  • Cough
  • Diarrhea
  • Ear problems
  • Fever
  • Headache
  • Insect bites
  • Nausea/Vomiting
  • Pink eye
  • Rash
  • Respiratory problems
  • Sore throats
  • Urinary problems/UTI
  • Vaginitis

Behavioral health

  • Addictions
  • Bipolar disorders
  • Child and adolescent issues
  • Depression
  • Eating disorders
  • Gender identification
  • Grief and loss
  • Life changes
  • Men's health
  • Panic disorders
  • Parenting
  • Postpartum depression
  • Relationship and marriage
  • Stress
  • Trauma and PTSD
  • Women's health